COVID-19 has placed new challenges on our company. We want to do everything we can to bring you the quality, handmade, leather goods you have grown to love, however we have some new limitations that include billing, shipping, and production. Pease read our COVID-19 FAQ page to see how we are adapting and how it impacts you.

Michael Grey Sandal Factory & Satchel FAQ's!


We have 6 set styles of sandals in one color way each that you can purchase today.

The shoes are offered in whole sizes only and they are true to size.

No discounts can be applied to the shoes.

If you have earned Satchel Love points they can be applied to the shoes.

Because we have limited size options available, our return window is 5 days from receipt of unworn shoes. 

We will include a return label to make returns easier.

If you decide to return them, please email us.

Once received and inspected by satchel a refund, minus shipping cost, will be issued.

We are still working on a custom shoe option for the website.  Please reach out to us via email if you have questions about custom orders, until we can get it up and running online.