COVID-19 has placed new challenges on our company. We want to do everything we can to bring you the quality, handmade, leather goods you have grown to love, however we have some new limitations that include billing, shipping, and production. Pease read our COVID-19 FAQ page to see how we are adapting and how it impacts you.

How can I check the status of my order?

We don’t actually make your bag until your quoted completion time. It’s not because we want to make you wait, it’s because we work on a first come first serve basis. Thankfully, we have lots of awesome customers (like you!) who keep us very busy! We cut and collect the materials for your order 10-14 business days before it’s ready. This way we can ensure that we have everything we need ready to go when it’s you bags turn to be sewn. Depending on the size and complexity of your item, it will take anywhere from 30min to 3 hours to make.

A Satchelette will call you the day your bag is made to let you know it’s ready to go! We know that 8-10 weeks can sometimes feel like an eternity, but when we quote you 8-10 weeks, we really mean it. Inquiries about order status are always welcome and answered (please have the name and date for the order handy!) but please keep in mind they require more hours spent answering calls and emails rather than making your order.

We promise we are just as excited to tell you your bag is ready as you are to receive it.