How can I check the status of my order?
We don’t actually make your bag until your quoted completion time. It’s not because we want to make you wait, it’s because we work on a first come first serve basis. Thankfully, we have lots of awesome customers (like you!) who keep us very busy! We cut and collect the materials for your order 10-14 business days before it’s ready. This way we can ensure that we have everything we need ready to go when it’s you bags turn to be sewn. Depending on the size and complexity of your item, it will take anywhere from 30min to 3 hours to make.
Once your bag is completed we will send you an email letting you know we will be shipping out your order in 24 hours. Please contact us if you need your package sent to another address or if you would like us to hold it until a specific date. We know that 13-15 weeks can sometimes feel like an eternity, but when we quote you 13-15 weeks, we really mean it. Inquiries about order status are always welcome and answered (please have the name and date for the order handy!) but please keep in mind they require more hours spent answering calls and emails rather than making your order.
We promise we are just as excited to tell you your bag is ready as you are to receive it.
All turnaround times are estimates and are subject to change at any time.