Custom Order Terms and Conditions


No refunds. Exchange or store credit ONLY.  Items that have been used (as determined by Satchel) are not eligible for exchange/credit.  Unused items may be exchanged 14 days from date of delivery/pick up for store credit.  Monogrammed Items are final sale.  Leather color may vary from hide to hide.  Hair on hide items will shed with use.  These are not valid reasons for return or exchange.  Store credit valid for ONE year.  Lead times are an estimate and can change depending on leather availability and production schedule.