Custom Order Terms and Conditions – Satchel.

Custom Order Terms and Conditions

TERMS and CONDITIONS:

No refunds. Exchange or store credit ONLY.  Items that have been used (as determined by Satchel) are not eligible for exchange/credit.  Unused items may be exchanged 14 days from date of delivery/pick up for store credit.  Monogrammed Items are final sale.  Leather color may vary from hide to hide.  Hair on hide items will shed with use.  These are not valid reasons for return or exchange.  Store credit valid for ONE year.  Lead times are an estimate and can change depending on leather availability and production schedule.

Based on 47 reviews
98%
(46)
2%
(1)
0%
(0)
0%
(0)
0%
(0)

Beautiful bag. Excellent quality.

UPDATE: After leaving my initial 1 star review, I was contacted by Satchel with an offer to remake my Pipers. The lengths Mary Kate went to make sure I was satisfied were very much appreciated. She sent photos of the remade pipers before shipping to make sure I was happy with the quality, spent extra time on the packing and presentation, shipped them out within 1 week and even followed up to make sure they arrived. It was a stark contrast to my initial experience but I am very happy with the final products I received.

Love the size of the clutch but was very disappointed with the quality/craftsmanship.

P
Pom Poms
Patricia

These Pom poms add character to the bags! They are great bag accents!

V
Boho Jill Tote
V.G. (California, United States)
Satisfaction:
Not the Best
It was FANTASTIC!
Find us: A friend or relative told me about you.
How have you shopped?: Online is my favorite way to shop.
Love my custom Jill!!

I ordered a custom Jill and it is perfect and Lovely and amazing!!

Satisfaction:
Not the Best
It was FANTASTIC!
Find us: Social Media
Social Media: Facebook
How have you shopped?: Online is my favorite way to shop.
Classic & stylish design

I am a backpack lover and the Sophie is the perfect balance for me. I love the customization that goes into every piece. With the front & back outside pockets, it makes your necessities easily accessible and secure. The hide on this one is phenomenal!

J
Small Alison Messenger
J.B. (Ohio, United States)
Satisfaction:
Not the Best
It was FANTASTIC!
Find us: Social Media
Social Media: Other
How have you shopped?: I've visited the shop
Classic fav!

Soft, beautiful embossed leather- sophisticated, timeless, and even better than expected. So many compliments received every time i carry this bag. Thank you!!

S
*Bi Fold Card Case*
S.P. (Ohio, United States)
Satisfaction:
Not the Best
It was FANTASTIC!
Find us: Social Media
Social Media: Facebook
How have you shopped?: Online is my favorite way to shop.
Very Useful Little Case!

I love my bi fold card cases! My colors are so pretty! I use one for IDs and the other for credit cards. I will definitely buy a couple more when you get colors in stock that will work for me. I love pinks and greens!

R
Bowtie Cuff
Rebecca

Love the cuff with silver detail

Perfect size wristlet. Love the fringe in the dark brown color I got

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