Production & Shipping
It takes 6 - 8 weeks to complete production of your bag. We operate on a first come first serve basis that depends on our current stock and leather availability as our materials are occasionally backordered if they are in high demand. We are working on growing our production so that hopefully it won't always take this long.
We ship just about everything via UPS Ground. This way we can track and insure your bag while it's on it's way to you.
Do you need or want expedited shipping? Just let us know. We are happy to work with you on some speedier options.
Please note that UPS does not ship to P.O. Boxes, but the USPS will gladly deliver to them.
Whatever route your bag takes, know that we are super-excited for you to receive it.
While we are so sad to hear that you aren't in love with you new bag and we do have a few options for your.
If you have not used your bag yet, you may exchange it for another Satchel product or store credit to be used in the future towards anything we make and sell.
Please contact us right away (via phone or email) if you are not happy with your purchase so that we can send you a return authorization form and start getting to work on your real dream Satchel. And remember, honey catches more flies than vinegar.