The world has changed, and we are changing with it. COVID-19 has placed new challenges on our company, as it has on everyone. We want to do everything we can to bring you the quality, handmade, leather goods you have grown to love, even with the new obstacles of the pandemic. Click here to see our frequently asked questions about our covid challenges and protocol.

COVID-19 FAQ


The world has changed, and we are changing with it.

COVID-19 has placed new challenges on our company, as it has on everyone. We want to do everything we can to bring you the quality, handmade, leather goods you have grown to love, even with the new obstacles of the pandemic.

We do not have as much access to all of our regular leather choices.  The companies we source our materials from are also dealing with changing protocol that comes along with this pandemic, so our current color offerings may be slightly different than what we had available before COVID-19.  We can typically get the leather you want it just may take a little longer than usual.

We are also offering different shipping options, including curbside pick up, to get our products to you as quickly and efficiently as possible!

We can't wait for things to go back to normal, but in the meantime here are some of our frequently asked questions:

Custom Orders

Are we taking custom orders?

Yes, but there are limitations.  

As we mentioned above, our leather supply is limited so we are offering custom made products to you with some changes. When you order a custom piece now, it will be submitted as a request, not an order.  Please include a second and third choice in the box provided before adding to the order to your bag.  We will take your request and see whether or not we have the leather to complete your bag.  If we do not have the leather and it is back ordered, we will contact you and let you know what time frame changes there will be and, if you would like, what we have to offer as a replacement.  

All turnaround times are estimates and are subject to change at any time.

What will be the time frame for custom orders?

Because we have a limited staff and access to leather, our current turnaround time is 12-14 weeks but it may be longer depending on if the leather is backordered.  Once you place your order we will check for the leather availability and contact you with a reasonable time frame for your order to be completed if it looks like it will be longer than promised. 

All turnaround times are estimates and are subject to change at any time.

Payments

How will my payment be processed?

We are doing our best to approve the orders as they come in, but this may take a couple of days.  You may see a preauthorization charge on your account. That is just your bank making sure the funds are available before we approve the order. Once we have verified whether or not your leather selection is either in stock with us or currently available via our vendors, we will approve your order. Approving your order means the charge will go through. If we need to contact you to choose another leather or to make a change to your order, the payment will not be processed until we finalize the order with you.

In-Stock Items

Is there a waiting period on *In Stock* orders?

There is no approval or waiting period on in stock items therefore there is no significant wait time. In stock items will typically ship within 2 business days from the time of the order. Once the package leaves our shop it is in the hands of the carrier.  We have no control over when it arrives to you.  This year has been rough on the postal carriers as well, please be patient with them!  If you think your package is taking longer than it should we recommend contacting the carrier with your tracking number.  They will have more information than we will about where your order is!

Shipping

What are my shipping options?

Due to popular demand we have added new shipping options!  You can find all of our new shipping information HERE!