COVID-19 FAQ – Satchel.

COVID-19 FAQ

The world has changed, and we are changing with it.

COVID-19 has placed new challenges on our company, as it has on everyone. We want to do everything we can to bring you the quality, handmade, leather goods you have grown to love, even with the new obstacles of the pandemic.

We do not have as much access to all of our regular leather choices.  The companies we source our materials from are also dealing with changing protocol that comes along with this pandemic, so our current color offerings may be slightly different than what we had available before COVID-19.  We can typically get the leather you want it just may take a little longer than usual.

We are also offering different shipping options, including curbside pick up, to get our products to you as quickly and efficiently as possible!

We can't wait for things to go back to normal, but in the meantime here are some of our frequently asked questions:

Custom Orders

Are we taking custom orders?

Yes, but there are limitations.  

As we mentioned above, our leather supply is limited so we are offering custom made products to you with some changes. When you order a custom piece now, it will be submitted as a request, not an order.  Please include a second and third choice in the box provided before adding to the order to your bag.  We will take your request and see whether or not we have the leather to complete your bag.  If we do not have the leather and it is back ordered, we will contact you and let you know what time frame changes there will be and, if you would like, what we have to offer as a replacement.  

All turnaround times are estimates and are subject to change at any time.

What will be the time frame for custom orders?

Because we have a limited staff and access to leather, our current turnaround time is 12-14 weeks but it may be longer depending on if the leather is backordered.  Once you place your order we will check for the leather availability and contact you with a reasonable time frame for your order to be completed if it looks like it will be longer than promised. 

All turnaround times are estimates and are subject to change at any time.

Payments

How will my payment be processed?

We are doing our best to approve the orders as they come in, but this may take a couple of days.  You may see a preauthorization charge on your account. That is just your bank making sure the funds are available before we approve the order. Once we have verified whether or not your leather selection is either in stock with us or currently available via our vendors, we will approve your order. Approving your order means the charge will go through. If we need to contact you to choose another leather or to make a change to your order, the payment will not be processed until we finalize the order with you.

In-Stock Items

Is there a waiting period on *In Stock* orders?

There is no approval or waiting period on in stock items therefore there is no significant wait time. In stock items will typically ship within 2 business days from the time of the order. Once the package leaves our shop it is in the hands of the carrier.  We have no control over when it arrives to you.  This year has been rough on the postal carriers as well, please be patient with them!  If you think your package is taking longer than it should we recommend contacting the carrier with your tracking number.  They will have more information than we will about where your order is!

Shipping

What are my shipping options?

Due to popular demand we have added new shipping options!  You can find all of our new shipping information HERE!

Based on 53 reviews
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H
Bag Tassel
Heidi

Satchel makes the best tassels !

N
*Bloom*
Nicole

Too cute!

Gorgeous! Considering ordering another! Wishing I didn’t miss out on the cabana tote

Too cute, great size! Will be awesome with my just peachy Tybee tote.

Beautiful bag. Excellent quality.

UPDATE: After leaving my initial 1 star review, I was contacted by Satchel with an offer to remake my Pipers. The lengths Mary Kate went to make sure I was satisfied were very much appreciated. She sent photos of the remade pipers before shipping to make sure I was happy with the quality, spent extra time on the packing and presentation, shipped them out within 1 week and even followed up to make sure they arrived. It was a stark contrast to my initial experience but I am very happy with the final products I received.

Love the size of the clutch but was very disappointed with the quality/craftsmanship.

P
Pom Poms
Patricia

These Pom poms add character to the bags! They are great bag accents!

V
Boho Jill Tote
V.G. (California, United States)
Satisfaction:
Not the Best
It was FANTASTIC!
Find us: A friend or relative told me about you.
How have you shopped?: Online is my favorite way to shop.
Love my custom Jill!!

I ordered a custom Jill and it is perfect and Lovely and amazing!!

Satisfaction:
Not the Best
It was FANTASTIC!
Find us: Social Media
Social Media: Facebook
How have you shopped?: Online is my favorite way to shop.
Classic & stylish design

I am a backpack lover and the Sophie is the perfect balance for me. I love the customization that goes into every piece. With the front & back outside pockets, it makes your necessities easily accessible and secure. The hide on this one is phenomenal!

J
Small Alison Messenger
J.B. (Ohio, United States)
Satisfaction:
Not the Best
It was FANTASTIC!
Find us: Social Media
Social Media: Other
How have you shopped?: I've visited the shop
Classic fav!

Soft, beautiful embossed leather- sophisticated, timeless, and even better than expected. So many compliments received every time i carry this bag. Thank you!!

S
*Bi Fold Card Case*
S.P. (Ohio, United States)
Satisfaction:
Not the Best
It was FANTASTIC!
Find us: Social Media
Social Media: Facebook
How have you shopped?: Online is my favorite way to shop.
Very Useful Little Case!

I love my bi fold card cases! My colors are so pretty! I use one for IDs and the other for credit cards. I will definitely buy a couple more when you get colors in stock that will work for me. I love pinks and greens!

R
Bowtie Cuff
Rebecca

Love the cuff with silver detail

Perfect size wristlet. Love the fringe in the dark brown color I got

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