COVID-19 has placed new challenges on our company. We want to do everything we can to bring you the quality, handmade, leather goods you have grown to love, however we have some new limitations that include billing, shipping, and production. Pease read our COVID-19 FAQ page to see how we are adapting and how it impacts you.

Questions — What's taking so long? RSS

How can I check the status of my order?

We don’t actually make your bag until your quoted completion time. It’s not because we want to make you wait, it’s because we work on a first come first serve basis. Thankfully, we have lots of awesome customers (like you!) who keep us very busy! We cut and collect the materials for your order 10-14 business days before it’s ready. This way we can ensure that we have everything we need ready to go when it’s you bags turn to be sewn. Depending on the size and complexity of your item, it will take anywhere from 30min to 3 hours to make. A Satchelette will call you the day your bag is made to let you know it’s ready to...

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Why is the bag I just purchased going to take 8-10 weeks?

We are a small team and hand make all of our bags in house. While we do have a brick and mortar store with items for sale, we do not have one of every style of bag in every color available at all times. Or anywhere close to it. We might have your specific bag already made, but chances are we will have to make it specifically for you. Lucky you! While it actually only takes anywhere between 30 minutes to three hours to make your bag (depending on the style), we thankfully have a lot of orders and therefore 8-10 weeks is the wait time, as we operate on a first come first serve basis. Some of it also...

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